Book an appointment

If you need to see your GP, then you can book an appointment by calling the surgery. The appointment lines are open from 8.30am onwards. 

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How to book an appointment

You can book an appointment by calling the surgery on 01872 863221.

Our online system

Please note this form is not for booking/requesting appointments or for urgent or emergency requests

The form below is another way for our patients to access our clinical team for simple administrative or clinical assistance.

Please note that this form may not be reviewed for a couple of days. 

The submitted forms will only be read during office hours.

The forms must not be used for urgent medical queries and will not be read on the weekends (Saturdays and Sundays) or on bank holidays. Please contact 111 during out of hours or 999 if this is an emergency.

You can contact us about a medical or administrative issue by using our online system

Types of appointments

At Carnon Downs Surgery, we offer different appointments to help you get the care you need as soon as possible.

We have a strong belief that a person is best served by a doctor who knows them well and with whom they can develop a long-term beneficial relationship. With this in mind we will always try to offer you an appointment with your own doctor, even if that means waiting a little longer.

Telephone consultation appointment

It is possible to book a telephone consultation appointment with the doctor for advice and the GP will endeavour to contact you at some point during the morning or afternoon on the date it has been requested or booked.

All medically urgent phone calls will be dealt with by the Duty Doctor, please do not request a phone call if it can wait until your preferred or regular GP is available.

All telephone consultations (incoming and outgoing calls) are recorded for your safety, for staff training and audit purposes. These calls can only be accessed by the Practice Management and by requesting a 'Subject Access Request' form. You will then be invited into the practice to listen to the call. If you do not want your call recorded inform the clinician and they will rearrange for you to have a face to face consultation at another suitable time.

Routine appointments

Routine appointments are for non-urgent medical problems.

There may be a few appointments to book on the day for routine or follow-up problems but we cannot always guarantee availability and we encourage all patients to book these type of appointment in advance.

Follow-up appointments

Follow-up appointments are for problems that your doctor or nurse already know about and want to review.

Urgent appointments

We offer appointments on the day with the duty doctor for all urgent medical problems, you will be telephoned on the day by the duty GP in order of priority.

You can also call NHS 111 for general medical advice.

If at any stage you are uncomfortable during any type of examination, or wish to stop the examination please tell the examiner immediately.

Learn more about our chaperones policy.